Return Policy

1. You can return the product(s) purchased at THANKSNET Online Store within 14 days of receiving your purchase (counting from the first day of system’s confirmed receipt). Product(s) excluded in this policy includes but not limited to hygiene products, non-apparel product(s), inner garments, accessories, crossover/collaboration product(s), limited edition product(s) and discounted product(s) cannot be refunded or returned after the order is placed.

2. Return application for the product(s) purchased at THANKSNET Online Store must be addressed online. If the return application is not submitted within 30 days of your receiving your purchase (counting from the first day of system’s confirmed receipt), the system will close down the return application automatically. We do not accept returns instore. Product(s) returned for exchange must be in its original condition; with all tags and labels intact.

3. You must log into THANKSNET Online Store to apply for a return. If you check out as a “Guest”, you may not enjoy such service. We do not accept exchanges, but only refunds. For size exchange, you can apply return online and place a new order. THANKSNET Online Store printed receipt is required for any returns and refunds.

4. Product(s) return is only valid with a printed receipt at THANKSNET Online Store and you will need to pay for the postage cost of shipping the goods to our warehouse. If the delivery cost is insufficient, the warehouse has the right to refuse the return, and you will bear the additional expenses incurred. The relevant shipping cost will be deducted from the refund as requested. Only product(s) which are defective, postage cost will be paid by THANKS.

5. Return is not allowed for the product(s) which has been washed, used, altered or tampered.

6. In the event you have been entitled to a Gift Card or Gift Certificate (GC) in your previous order, when you return your product(s), kindly return us the GC as well.

7. In case of any dispute, THANKS reserves the right of final decision.